Why choose Glovista?
1. Tailored Solutions for Every Business
We understand that no two businesses are alike. That’s why we create customized outsourcing strategies to address your specific needs.
Example:
A growing e-commerce company struggled with seasonal customer support surges. Glovista implemented a hybrid solution where AI agents managed FAQs and order tracking during high traffic, leaving live agents free to handle returns and escalations. The result? 40% faster response times and a 25% boost in customer satisfaction during their busiest seasons.
2. AI-Powered Efficiency with a Human Touch
We combine advanced AI with skilled human agents to deliver faster, more accurate results while maintaining a personal connection where it counts.
Example:
A travel agency couldn’t keep up with cancellation and refund inquiries. Glovista introduced an AI chatbot to instantly resolve 80% of customer queries, while live agents handled complex cases. This reduced response times by 50% and allowed the agency to handle increased workloads without adding staff.
3. Transparent Operations with Real-Time Insights
We give you full visibility into your outsourced operations through dashboards and analytics, so you’re always in control.
Example:
A fintech startup partnered with Glovista for customer support. Using our real-time analytics, they tracked ticket resolutions, response times, and satisfaction scores daily. This transparency helped them improve customer retention by 15% in just six months.
4. Scalable Solutions to Support Growth
We help businesses grow without the stress of increasing headcount by scaling AI-driven solutions to handle more volume seamlessly.
Example:
A SaaS company saw a 30% increase in customer inquiries after a new product launch. Glovista deployed AI agents to manage repetitive tickets and scaled live agent support for higher-level tasks. This ensured they met customer needs without overloading their team or budget.